HappiNotes Refund Policy

Review draft — not approved for publication.

For a Google Play purchase, use Google Play’s refund/help process. For an Apple purchase, use Apple’s report-a-problem/refund process. Refund eligibility and processing are governed by the relevant store and applicable mandatory consumer law. Contacting HappiNotes about an access or verification issue does not itself submit a store refund request.

Do not describe every digital purchase as non-refundable. Finance and counsel must approve market-specific refund rights, cooling-off exceptions for digital content, direct support escalation, and accounting/tax treatment before publication. If Premium access is missing after a verified purchase, contact hello@happinotes.online and provide only the minimum store order reference requested; never send a raw purchase token.